Hotel Housekeeping Supervisor Resources Supervisor resume template, Supervisor cover letter examples Guide the recruiter to the conclusion that you are the best candidate for the housekeeping supervisor job. Details. He/she also investigate complaints by clients regarding housekeeping issues/matters. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. - Choose from 15 Leading Templates. Evaluate the staff’s job performance and coach and counsel as necessary. Must have valid drivers license, Ensuring all rooms are clean and ready for our guests, Oversee stock ordering and ensuring we have the appropriate par levels according to business needs, Manage lost property, ensuring all items are recorded, Being vigilant towards the back of house areas, ensuring these are kept clean & tidy at all times, Supporting the Executive Housekeeper with;, Managing the Roster according to business levels, Performance reviews & development for the team, Updating and reviewing procedures when necessary, Supervise Housekeeping staff to ensure that all areas of the Campus are properly cleaned and maintained, Ensuring that any set-ups needing to be made for morning programming is done, Respond to campus facility emergencies at all times, Discipline employees in coordination with Human Resources as required, Associate’s Degree and/or 3-5 years of experience working in a diverse housekeeping environment, Knowledge of general union guidelines and operating procedures, Experience in higher education is preferred, Speaks clearly and expresses self well in one-on-one conversations and groups, Interacts and proactively shares information with internal and external contacts where appropriate, Develops effective relationships with peers, students and employees, Assumes responsibility to ensure issues/concerns will be addressed and monitors them through conclusion, Effectively manages own time and resources, Driven toward increasing knowledge and technical certifications, Highly independent, competent and trustworthy, Deliver on the promise of Sonesta Service in all interactions with guests and clients. HOUSEKEEPING SUPERVISOR – January 2010 – present Your Contact Information Jean Vick 4162 Broadway Avenue Johnson City, TN37601 Mobile: 423-817-7241 E-mail id: [email protected] Employer Contact Information Mr. Richard Dacosta Dreams Hotel 3286 Terra Street Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment, Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. housekeeping supervisor resume Housekeeping Supervisor Resume Templates Professional Sample Personal Statement for Resume A Good Resume New New Sample Supervisor Resume Sample New 676 Best Resume images in 2019 Professional Electrical Supervisor Resume Samples Electrical Supervisor Picture, housekeeping supervisor duties and responsibilities in hotel operations supervisor resume … and follows up to ensure completion of request, Inspects all check-out/stay over rooms for adherence to brand standards, Monitors quality of rooms by conducting and documenting inspections of cleaned rooms, Communicates and demonstrates the service brand behavior to other employees, Assumes the responsibility to notice when the guest is not satisfied and utilizes brand service standards to resolve any issues, Orients employees to the department and hotel and provides on-the-job training on job responsibilities, Assists management in hiring, scheduling, providing feedback, motivating and coaching employees, Conduct pre-arrival and departure inspections in rental and homecare condos. Signs off on timesheets for employees, Maintains an inventory of housekeeping supplies, materials and equipment. Production Supervisor resume Present accurate bills to Assistant Housekeeping Manager for approval, Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures, Maintain accurate records of linen and uniforms sent to and returned from laundry, Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action, Interact in courteous and professional manner with all guests, staff and community members, Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties, Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel, Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints, Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form, Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure, Maintain cleanliness and safety of work area, Experience: Minimum three months’ supervisory experience; previous experience in a, Managing a small team in all aspects of housekeeping service, Striving to meet and exceed guest’s expectations at all times, whilst dealing with the practicalities of life on the train and the challenges it brings, Leading by example and providing an environment that encourages feedback, Keeping the team motivated, allocating daily and weekly tasks, Have previous experience in a similar position, Previous experience in supervising a small team, Demonstrate a passion for attention to detail and a high level of service standards, Have excellent communication skills and be able communicate to a professional standard with colleagues, managers and guests alike, Highlight vacant dirty rooms to be cleaned first on housekeeper’s boards, Check vacant ready rooms to verify actual status, Follow-up to ensure that linen shelves and carts are neat and organized, Ability to perform role of all team members, A degree or diploma in Hotel Management or equivalent, Previous experience at Housekeeping Supervisor level or above, A successful track record of supervising a large team, Proficiency with computers and computer programs, including Microsoft Office, Previous experience with a Hotel Property Management system such as OnQ, Opera, Fidelio advantageous, A passion for delivering exceptional guest experiences, Demonstrated ability to work efficiently under pressure, A competitive industry wage, uniform provided and laundered, meals on shift, and generous staff discounts within the Resort, Team member only discounts on global Hilton room rates and 50% off products and services in participating Hilton hotels, Membership with ‘Hilton Rewards’ Australasian benefits program, Access to Hilton University training, offering more than 2500 learning programs, Prepare purchase requisition forms. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Knowledge of other languages is a plus, Knowledge of inventories, scheduling and productivity, Ability to communicate effectively with associates & managers & guests verbally and in written form, Prepare morning reports, assign housekeeping staff to room responsibilities, give direction to laundry staff, and assign duties to common area staff. Insist on a work environment that is free from harassment, Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Hotel Housekeeping Supervisor Salary. Holding meetings with Housekeeping staff to discuss their job functions. Review assignments of employees and make adjustments, Monitor consumption and order replacement of guest and cleaning supplies, Associate’s degree or equivalent or 3-5 years related experience and/or training; equivalent combination of education and experience, Regularly make spot inspection of occupied rooms, Report to maintenance problems in the room and follow up until their completion, Assigns maids and rooms housemen on a daily basis via daily work forms using information from the computer system and maid reports, Delivers or assigns for delivery items requested by guest such as fans, irons and hairdryers, Handles lost and found property according to department procedures, Supervises maids and rooms housemen and deals with or if necessary liaises with housekeeper on any problems they may have, Inspects maids storage areas and instructs maids on any changes required, Makes sure that maid have any cleaning supplies and room amenities that they may require, Liaises with laundry on any needs in the rooms area, Checks out any discrepancies that involves room occupancy and guest count, Carry out any related task deemed necessary by management, Should be able to communicate in a friendly by authoritative manner, Must be friendly and courteous in guest contact, Should have clean and tidy personal appearance and be able to command respect, Previous experience working in the hotel industry would be a plus, Is accountable for meeting all of the obligations required of assigned employees, Helps direct, guide and train new staff and provides ongoing training to existing staff, Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas, Removes and transports trash to the appropriate disposal areas, May change light bulbs and perform light facility maintenance, May operate a vehicle to work at various locations, May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks, Provide the highest quality of service to the customer at all times, Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department, Have a thorough knowledge of emergency procedures, Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the handbook, Those interpersonal skills/characteristics needed to effectively direct assigned employees, A dedication to providing a high quality service that meets all client expectations and requirements, Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Write reports, business correspondence, and procedure manuals, Effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Communicate effectively, both orally and in writing, Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, Interpret a variety of instructions furnished in written, oral, diagram, or schedule form, Work in an organized and effective manner with co-workers and supervisors, Open or close housekeeping: check rooms inventory, assign rooms to room/suite attendants, Housekeeping Supervisor monitors payroll reports and work schedules, Housekeeping Supervisor responds to special guest requests in a timely, friendly and efficient manner, One year of Hotel Housekeeping experience required, Six months of previous supervisory experience required, Must have previous computer and administrative experience, Good oral and written communication in English, Previous experience in Hosting Service (Governance), Experience in Housekeeping department in luxury environment, Excellent in both Dutch and English language, Candidate must be in the possession of a valid residence and working permit for the Netherlands, Numerous landmark hotels around the world, 1) Makes at least one round in the hospital daily to ascertain general cleanliness of facility, 2) Checks storeroom supplies and reports any deficiencies to Department Manager, 3) Inspects equipment for cleanliness and necessary repair work, 4) Interviews five patients each week to ascertain patient's satisfaction with housekeeping services, 5) Supervises employees daily to see if they are in their scheduled areas and are completing their scheduled workloads, 6) Answers and reports complaints received from patients, visitors and hospital staff to Housekeeping Department Manager for correction, 7) Responsible for notifying housekeeper of impending checkouts when informed by Nursing Service of their availability, 8) Inspects checkouts weekly on a random basis utilizing hospital’s established standards, 9) Keeps daily records on checkouts, census, linen usage and supply usage, 10) Inspects assigned projects for completion on a daily basis, 11) Completes maintenance work orders on any deficiencies observed within the facility, 12) Maintains daily records of needed project work in facility and reports it to Department Manager once a week for implementation into the weekly projects schedule, 13) Maintains key control and assignment of keys to department personnel, 14) Assists Housekeeping Department manager in training and orienting new employees; retraining of existing employees, 15) Keeps up with new product and procedure developments in the Housekeeping industry, 16) Stays alert of hospital emergency plans so the housekeeping staff may be utilized, In the absence of the Operations Manager or General Manager, inspect all V.I.P.
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